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Job Title:  Account Executive  
Responsible to: Senior Business Development Manager 
Staff reporting:    0
Department: Income Generation and Communications 
Contract: Permanent – Full time 
Salary: £32,041 inc ILWA
Location: 20 Great Dover Street, London, SE1 4LX – hybrid, one or two days in the office
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Introduction

Carers UK is the leading national charity for unpaid carers. Our support, advice, information and campaigning work are needed now more than ever, as unpaid carers are providing more and more care, adversely impacting on their own health and wellbeing. 

This is a pivotal time for working carers as the Carer’s Leave Act has become law, making it a statutory requirement for all employers to support unpaid carers by giving five days unpaid carers leave.
Our exemplar best practice employer forum, Employers for Carers (EfC), is best placed to help businesses with this change in legislation by creating carer friendly workplaces through policy and practice.

We are seeking a new Account Executive to help grow the membership of Employers for Carers at this exciting time. This is an income generating role as part of Carers UK earned income stream and sits within the Income Generation and Communication directorate. 

The Account Executive will:
•    Research, identify and prospect corporate businesses for new business sales
•    Liaise with and provide support to existing clients, grow client prospects, and assist relationship building through active client engagement. 
•    Provide related events, communications and administrative support. 

Job Description

Main Responsibilities 

Prospects research and new business development 
1. Identify and research suitable prospective clients with a particular focus on corporate organisations. 
•    Implement client contact activities and liaise with prospective clients (organise, attend and follow up meetings). 
•    Populate, organise, and maintain the prospects database. 
•    Support the development and implementation of strategies for obtaining new prospects in order to ensure the ongoing development, expansion, and renewal of the prospect base. 

Client services and client support 
2. Work with the Employers for Carers team to support client retention and increase client engagement. 
•    Manage the new client/member joining process including setting up new clients on the system, preparing and sending out welcome packs and arranging introductory meetings with new clients. 
•    Ongoing client servicing / managing client accounts: liaise with clients and respond to client queries (telephone and email), administer service renewals by tracking renewal dates, raise invoice requests with finance, attend client meetings. 
•    Work with clients to maximise the adoption of their digital resources and uptake by individuals.
•    Populate, organise, and maintain client files and the clients’ database. 

Other communications and administrative support 
3.    Respond to and/or field general enquiries and requests for products and services to other members of the team. 
4.    Assist in the development and communication of relevant marketing and promotional material (print and online/digital). 
5.    Help produce and manage content for online platforms/media (such as own websites, apps, social media, etc.) 
6.    Help organise and attend client/member events. 
7.    Support product and service development as well as client and user research activities.
 
General responsibilities   

8.    Attend staff meetings and Carers UK staff conferences and events as directed.
9.    Work at all times in accordance with all policies and procedures of Carers UK including the Equal Opportunities and Confidentiality Policies.
10.    To reasonably undertake any other duties as required by the line manager that are commensurate with the level of the post.
11.    Comply with the data protection regulations, ensuring that information on members, supporters, employees and volunteers remains confidential.

Person Specification
Essential

Skills and Experience

•    Demonstrable new business sales, upsell, and cross-sell with the ability to prove consistent delivery against targets

•    Able to deliver excellent customer service, face to face, in writing and by phone. 

•    Good customer relationship skills and communication skills, including the ability to engage with representatives from client and prospective client organisations at all levels. 

•    A good understanding of building corporate business relationships. 

•    Confidence in managing databases, ensuring records are kept up to date. 

•    Ability to work independently and as part of a team, including demonstrable ability to prioritise own workload. 

•    Demonstrable ability to work effectively and efficiently to tight deadlines. 

•    Good knowledge of IT packages and systems, including word processing packages, excel and databases. 

•    Good research skills including the ability to identify update and report information. 

•    Good administrative skills including the ability to plan, organise and implement activities. 

•    Good time management skills, including the ability to plan relevant activities and implement them. 

•    Willing to travel around the UK to attend business meetings (usually within business hours). 

•    Understanding of and commitment to equal opportunities. 
Desirable

•    Website/online content management systems (CMS), photo-editing (Photoshop, InDesign). 

•    An informed appreciation of the challenges and issues facing unpaid carers and an ability to relate to and empathise with the needs of individual carers.


Review 
This job description gives an outline of the main duties of the post. It does not form part of the contract of employment and may be changed from time to time in consultation with the post holder.


Our Values

Carers are at the heart of everything we do. We are:


•    Attentive
•    we welcome everyone and are always supportive and ready to help
•    we listen carefully and respond with expertise and understanding.

•    Ambitious
•    we’re courageous and innovative, aiming high and seeking out new ideas and opportunities that take us forward
•    we are always learning and improving, pushing boundaries to increase our impact.

•    Achievers
•    we are passionate about what we do and tenacious in our pursuit of change
•    we adapt to new challenges and are always striving for excellence
•    we love to collaborate and enjoy working with others to reach our goals.

Diversity and inclusion 

Carers UK is committed to becoming a diverse and truly inclusive organisation. We strive to create a workplace where our colleagues and volunteers can truly be themselves and feel like they belong and constantly seek to ensure all voices are heard. 

To embrace this culture of diversity, our employee and volunteer recruitment should reflect our stakeholders and the society that we serve and support, regardless of age, race, gender, sexual orientation, physical abilities, disabilities or religious practices. We value individual diversity and are actively building diverse teams here at Carers UK and value our colleagues from a wide range of backgrounds. 

As a membership charity for carers, we particularly seek employees and volunteers with a real understanding of the issues faced by carers. Reasonable adjustments can be made to the process and role dependent on the needs of the applicant.    

Terms of Appointment
Salary: £32,041 inc ILWA

Contract: Permanent – Full time
Location: 20, Great Dover Street, London SE1 4LX (hybrid working)

Hours:  35 hours a week

Benefits 
We understand what you need from us as an organisation and recognising that, offer you a rewarding role in a truly flexible and supportive working environment with many attractive benefits. We’ve developed inclusive policies, flexible working arrangements with your wellbeing at the heart of Carers UK.
 
•    A work life balance commitment with flexible working arrangements available in a truly flexible working culture 
•    25 days holiday (excluding bank holidays) rising to 28 days with long service 
•    An additional 3 days leave over Christmas and New Year when the office is closed 
•    Up to 10 days paid carers leave
•    Health Cash Plan including access to a 24-hour advice and support helpline; GP access; a wellbeing app; cashback for dental, optical and other health treatments plus retail discounts 
•    Free life insurance cover 2 times your annual salary 
•    A commitment to staff learning and development including access to a learning management system 
•    Recognition scheme including a value’s winner of the month
•    6% contribution to stakeholder pension scheme 
•    A commitment to staff wellbeing including Wellbeing Wednesdays and training 

•    Equality, diversity and inclusion staff networking groups

•    Induction and buddy scheme

•    Loans for bikes when you have been with us for 6 months 
•    Interest free season ticket loans 
•    Central London location with excellent transport links, beautiful views of London and close to Borough Market
•    Socials such as weekly quizzes and ad hoc events 
•    Two paid volunteer days per year

We are proud to be an Employer for Carers and Carer Positive member and a Living Wage Employer. We have signed the ‘Happy to Talk Flexible Working’ initiative and are committed to building the best possible environment to help carers in the workforce. Carers UK have signed the Menopause Workplace Pledge and have achieved the Disability Confident Commitment.

As a responsible organisation, we have taken a proactive approach to managing our impact by conducting an external eco-audit of the organisation. We already have an environmental and energy policy and together with the audit recommendations which we will be working to implement we will continue to work to manage our impact. We expect all employees to help us achieve our aim of being an environmentally responsible charity
 

Job title:                   Senior Digital Project Manager
Responsible to:       Head of Digital and Content
Contract:                  18 months
Location:                  Home based or hybrid office-based (Vauxhall). Some travel across England and Wales.
Working hours:       Part-time – 28 per week
Salary:                      £42,000 per annum plus £3,323 London weighting if applicable (pro rata to part-time)
Closing date:          8 July 2024 at 9am 
Interview 1:             Provisionally 11 July 2024

The Charity
Kinship is the leading kinship care charity in England and Wales. We offer kinship carers financial, legal, practical and emotional support and understanding from the moment they need it, for as long as they need it. Our expert advice, information and guidance helps with complicated and stressful decisions that so many kinship families have to make. We are always there to support them through challenging times and celebrate the good. 
 
Kinship carers are strong and determined. Together, they are powerful. We help them build communities of support and action by connecting families locally and across England and Wales. 

The Team
This is an exciting role, joining our newly formed Digital and Content team at Kinship. As the organisation continues to invest in its digital estate to support organisational goals, the role of Senior Digital Project Manager will play a key role. You will work with the Head of Digital and Content to build a brilliant website and digital products, which meet the needs of our kinship carers and our other key audiences.  

The role
The role of the Senior Digital Project Manager is to lead the project management of the Kinship website redevelopment and future digital development projects. Ensure all new digital developments align with organisational objectives, are inclusive and accessible, and meet user needs. 
  
It will be the responsibility of the postholder to manage risk assessments, use the RACI model to ensure teams are engaged and aware of their responsibilities, manage the project timeline and day to day relationship with the digital agency.  
  
This role will be crucial to enabling Kinship to deliver high-quality digital services, supporting kinship carers across the UK and ensuring that our digital platforms are robust, reliable, and aligned with our mission and values. 

Who we are looking for
We are seeking a candidate with a strong background in project management and UX. You will be experienced in managing complex digital projects throughout their lifecycle. You will be able to work collaboratively and have excellent communication skills to engage both internal and external stakeholders. 
  
You will have a genuine passion for working with and involving users in meaningful ways and have a particular interest in accessible and inclusive design.  

Please click here for the job pack and all the application details.

Please note the closing date is the 8th July.
 

Job title:                   Peer Community Innovation Lead 
Responsible to:       Associate Director of Peer Support and Community
Contract:                  20-months, with potential for + 1 year + 1 year extension – dependent on funding
Location:                  Home based (occasional travel to London) or London office-based (Vauxhall/Hybrid). Some travel across England and Wales.
Working hours:       Full-time - 35 hours per week (flexible, working minimum of 28 hours/per week considered)
Salary:                      £40,000 plus £3,323 London weighting if applicable (pro rata if part-time)
Closing date:          8 July 2024 at 9am 
Interview 1:             Provisionally 12 July 2024

The Charity
Kinship is the leading kinship care charity in England and Wales. We offer kinship carers financial, legal, practical and emotional support and understanding from the moment they need it, for as long as they need it. Our expert advice, information and guidance helps with complicated and stressful decisions that so many kinship families have to make. We are always there to support them through challenging times and celebrate the good. 
 
Kinship carers are strong and determined. Together, they are powerful. We help them build communities of support and action by connecting families locally and across England and Wales. 

About the Team
Kinship is in the third year of delivering the first national peer support service for kinship carers in England. We have created 145 peer support groups. We have supported and trained kinship carers to create and lead their groups in a way which meets their needs.

With a new contract from the Department for Education, we’re now entering a new phase of our service with a focus on:
 

• creating 90 new sustainable peer support groups in areas of most need over 21 months;
• sustaining and developing the current 145 existing groups; and
• providing support and help to build a sustainable and welcoming community for all peer support groups across England.

Interim Fundraising Director - c.£80k
6 month contract
Home worker with expectation to regularly attend meetings in London, York and maintain a profile in Communities run by the Charity: North London, Gloucester, Stourbridge, North Yorkshire.

As our client approaches its 70th year and following significant changes in both its operating model (2015/16) and its re-emergence from the pandemic, the Trust has reviewed its purpose and has positioned itself to return to its roots as a national leader in Green Care and Environmental Sustainability with a desire to maximise its impact to create active, healthy lives for adults with a range of learning disability and Autism/mental health challenges.

The role holder will work to the Chief Executive and will demonstrate an experienced and mature approach to horizontal leadership, working in collaboration with the Director Group, Leadership Teams and wider Board and stakeholder groups. The role holder will make a significant, measurable and effective personal contribution to the overall leadership and long term sustainability of the Trust.

The role exists to drive significant income generation through a sustainable funding model which will deliver the strategic direction and enable the Trust to deliver its’ long-term objectives; to provide adults with learning disability and other mental health challenges to lead healthy, active and independent lives through maximising our relationship with the environment, active support and education/therapeutic activities.

The Trusts’ aim is to ensure that the people we support have fulfilled lives and promote their potential for independence, choice, inclusion, and control. The purpose of this role is to support the charity to achieve its vision of seeing more adults with learning and other disabilities lead a life of opportunity by securing significant voluntary income for the charity and ensuring that the brand and intent of the Charity is recognised across a wide range of associated sectors both regionally and nationally. The role will be responsible for developing and leading the Trust’s Fundraising Strategies to enable and deliver significant growth in the Supporter base, Income Generation and Brand positioning of a National Charity providing Learning Disability and Mental Health Services in a Social Care and Green Care Context. 

Global Witness is growing…and we’re looking for a Head of Internal Communications to help us shift the balance of power from polluters profiting most from the climate emergency to the people most adversely affected.

• Full time or Part Time Hours considered (3,4 or 5 days a week)
• 2 days in the London office and rest from home 
• Permanent role 
• Fantastic benefits 

The team are looking for a talented Communications whizz to design and deliver effective and impactful internal communication strategies and campaigns that reflect their culture and ways of working and are aligned to their organisation strategy. 

You will help create an environment where employee voice and collaboration is part of the fabric of their organisation. 

If you have experience of designing internal comms strategies, plans and campaigns and would love to be part of making a real change, we would love to hear from you! 

Click apply to request all of the details!